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Payments & Cancellation Policy

At Rosché, we want to provide you with a seamless shopping experience. This Payment and Cancellation Policy outlines our payment methods, order cancellation procedures, and related information to assist you.

1. Payment Methods

1.1 Accepted Payment Methods: We accept payments via  credit/debit cards. All transactions are processed in currency of your choosing.

2. Payment Processing

2.1 Secure Transactions: We take your payment security seriously. All payments are processed securely through our chosen payment gateway.

3. Order Cancellation

3.1 Cancellation Window: You can request to cancel your order within 24 hours of placing it. After this time frame, your order may have already been processed for shipping.

3.2 How to Request a Cancellation: To initiate an order cancellation, please contact our customer support team at roschedesign@gmail.com. Provide your order number and the reason for cancellation.

4. Refunds for Canceled Orders

4.1 Refund Process: If your order is successfully canceled within the specified cancellation window, we will refund the full purchase amount to your original payment method.

4.2 Refund Timeframe: Refunds may take up to 14 business days to appear on your bank or credit card statement, depending on your financial institution.

5. Exclusions

5.1 Custom or Made-to-Order Products: Please note that custom or made-to-order products may not be eligible for cancellation once production has begun. This information will be clearly stated on the product page.

6. Contact Us

6.1 Questions and Assistance: If you have any questions or need assistance with payments or order cancellations, please contact our customer support team at roschedesign@gmail.com. We are here to assist you.

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