Payments & Cancellation Policy
At Rosché, we want to provide you with a seamless shopping experience. This Payment and Cancellation Policy outlines our payment methods, order cancellation procedures, and related information to assist you.
1. Payment Methods
1.1 Accepted Payment Methods: We accept payments via credit/debit cards. All transactions are processed in currency of your choosing.
2. Payment Processing
2.1 Secure Transactions: We take your payment security seriously. All payments are processed securely through our chosen payment gateway.
3. Order Cancellation
3.1 Cancellation Window: You can request to cancel your order within 24 hours of placing it. After this time frame, your order may have already been processed for shipping.
3.2 How to Request a Cancellation: To initiate an order cancellation, please contact our customer support team at email@example.com. Provide your order number and the reason for cancellation.
4. Refunds for Canceled Orders
4.1 Refund Process: If your order is successfully canceled within the specified cancellation window, we will refund the full purchase amount to your original payment method.
4.2 Refund Timeframe: Refunds may take up to 14 business days to appear on your bank or credit card statement, depending on your financial institution.
5.1 Custom or Made-to-Order Products: Please note that custom or made-to-order products may not be eligible for cancellation once production has begun. This information will be clearly stated on the product page.
6. Contact Us
6.1 Questions and Assistance: If you have any questions or need assistance with payments or order cancellations, please contact our customer support team at firstname.lastname@example.org. We are here to assist you.