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Refund and Returns Policy

At Rosché, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help with our Returns and Refund Policy.

1. Returns

1.1 Eligibility: We accept returns for items purchased directly from our online store within 14 days of receiving your order.

1.2 Conditions for Returns: To be eligible for a return, items must be in their original condition, unworn, unwashed, and with all tags attached.

1.3 Initiating a Return: To start the return process, please contact our customer support team at roschedesign@gmail.com. We will provide you with instructions on how to proceed.

2. Refunds

2.1 Refund Process: Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

2.2 Refund Timeframe: Refunds may take up to 14 business days to appear on your bank or credit card statement, depending on your financial institution.

3. Exchanges

3.1 Exchange Process: If you wish to exchange an item for a different size or color, please contact our customer support team at roschedesign@gmail.com. We will provide you with instructions on how to proceed with the exchange.

4. Shipping Costs

4.1 Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.

5. Non-Returnable Items

5.1 Final Sale Items: Some items, such as clearance or final sale products, may not be eligible for returns or exchanges. This information will be clearly stated on the product page.

6. Contact Us

6.1 Questions and Assistance: If you have any questions or need assistance with the return process, please contact our customer support team at roschedesign@gmail.com. We are here to assist you.

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